Returns & Refunds

Returns Policy

If you are not entirely satisfied with your purchase, you are able to return your item within 30 days of receipt for a full refund or replacement.  This does not affect your statutory rights.

If the goods are not faulty in any way, then you are responsible for the return shipping costs

How to make a return

Please contact us within 30 days of receipt of your purchase(s) either by e-mail to help@tiffanyshadesdirect.com or telephone our Customer Services team on +44 (0) 1572 720599 (Monday - Friday 9am to 5pm GMT) and we will arrange for replacement goods or a full and prompt refund.